Frequently Asked Questions

Flushing our system helps to clean out any build-up of mineral deposits and settlement inside the pipes. These harmless deposits can occur when there is a reduced water demand. Hydrants are also flow tested to ensure operations related to firefighting activities.

Flushing involves simultaneously opening fire hydrants in a specific area to create increased water flows. When our crew is in your area the process takes about 2 hours and flushing occurs between 10 pm and 1 am in an effort to cause the least amount of disturbance to our customers.

When our crew is in your area, you may notice a drop in water pressure or discolored water. Discolored water may occur, because the sediment in water mains get stirred up when the hydrants are utilized and when the flow of water in the mains is changed (Fire emergencies/Contractor theft). This is normal and temporary. If this happens, it is not harmful. Please let your cold water run until it is clear.

Additional Customer Tips

1. If crew is in area avoid running your tap water and using your washing machine.
2. If discolored water occurs, run the cold water for a few minutes until it is clear.
3. Check for discolored water before running the washing machine or dishwasher. Wait until the water runs clear at the tap before doing laundry or running the dishwasher. Note: If laundry becomes stained, do not put it in the dryer. Rewash clothes immediately using detergent and rust remover. Most rust removers can also be used on stained fixtures.